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Newsletters or other legitimate messages are being moved to the spam folder.

Cloudmark's technology identifies spam and phishing based on characteristics of messages that have been blocked by trusted users in the Cloudmark network. Legitimate email messages, such as newsletters or email from your contacts, can sometimes be mistakenly identified as spam if they have characteristics that resemble those of known spam or phishing messages.

There are two ways to address this problem:

• Unblock legitimate email messages
• Add your personal contacts to the Smartlist

Related Topics

• Newsletters or other legitimate messages are being moved to my Junk E-Mail folder.

How to unblock a legitimate email message

1. Select the message you want to unblock.

   Depending on the options you have configured, the message may be located in your spam folder or in your Deleted Items folder.

2. In the Cloudmark Desktop toolbar, click the Unblock button.
   Show me:

   This tells Cloudmark that you do not consider this message to be spam or phishing. This helps to improve accuracy throughout the network. A dialog appears, asking you whether you want to always receive email from this sender.

3. If this message is from a trusted sender whose messages you always want to receive, click Yes. Otherwise, click No.

   Clicking Yes adds this sender to your Smartlist.

How to add your personal contacts to the Smartlist

1. In the Cloudmark Desktop toolbar, open the Cloudmark menu.
2. Select Options....
3. Click the Smartlist tab.
   Show me:
4. Select "Also trust email from my Contacts folder".
5. Click OK.

   From now on, messages from your personal contacts will not be filtered.

Last updated: 2008-09-25 12:09:09

Keywords: filter, accuracy, positive, real, legitimate, false

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