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The toolbar is frozen.

If the Cloudmark Desktop toolbar is complete unresponsive in Microsoft Outlook, make sure the Outlook process has ended. A lingering Outlook process may interfere with the toolbar.

Related Topics

• The toolbar doesn't appear.
• My Cloudmark Desktop toolbar buttons are grayed out. How do I enable them again?

How to end the Outlook process

1. Close Outlook.
2. Open the Task Manager by pressing Ctrl-Alt-Del at the same time.

   If you are using Windows NT, 2000, or XP, then you also need to click the Task Manager button in the window that appears.

3. Look for Outlook in the application list. If it exists, select it and click End Task. Accept the warning that follows.
4. If you are using Windows NT, 2000, or XP, perform these additional steps:
   1. Click the Processes tab.
   2. Click Image Name to sort the list alphabetically.
   3. Look for a process called outlook.exe. If it exists, select it and click End Process. Accept the warning that follows.
5. Close the Task Manager.
6. Open Outlook.

Last updated: 2008-08-29 17:31:44

Keywords: toolbar, nothing, freeze, frozen, freeeze, respond

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