Cloudmark Desktop Support

Cloudmark Desktop Knowledgebase

Install
How do I install Cloudmark Desktop?
How do I install Cloudmark Desktop for Mozilla Thunderbird for Mac OS X?
When I install Cloudmark Desktop, I see "Error 2738"
I installed Cloudmark Desktop, and now I can't download email.
When I install Cloudmark Desktop, I see a "Failed to initialize" error.
When I install Cloudmark Desktop, I see an error about a "Windows installer package"
How do I uninstall Cloudmark Desktop?
Updates
I upgraded to the latest version and now Cloudmark Desktop isn't working.
When I check for updates, I always get "Your software is currently up to date."
How do I disable the InstallShield Update Manager?
When I check for updates, I see "Error 13003".
When I check for updates, the command fails.
When I check for updates, I see "Error 13004"
When I check for updates, I see a "Could not download" error.
Subscriptions and Payment
How do I switch between Microsoft Outlook, Outlook Express, Mozilla Thunderbird, and Windows Mail?
How do I change my billing information?
How do I seek a refund?
How do I use my subscription on multiple computers?
How do I earn free months for my subscription?
I already have a subscription. How do I download and activate Cloudmark Desktop?
How do I use Cloudmark Desktop on more than one profile on the same computer?
How do I convert my monthly subscription to an annual one?
I purchased a subscription, but I don't have my activation code.
I'm a business. How do I purchase subscriptions in bulk at a discount?
How do I view the details of my subscription?
How do I activate Cloudmark Desktop with an activation code?
My subscription has ended. How do I resubscribe?
I use Thunderbrowse and I can't change my Cloudmark Desktop password.
My free trial is over. How do I subscribe?
How do I change my password?
I am continually asked whether I want to transfer my subscription to this computer.
How do I change my email address?
When I try to access My Cloudmark account, nothing happens or the window is blank.
I forgot my login or password.
I entered my activation code, but I'm still being asked for it.
How do I cancel my subscription?
I have a subscription, but Cloudmark Desktop warns me that my trial period is expiring.
How do I transfer my subscription to another computer?
Blocking Spam and Phishing
I'm running AVG and all of my messages are going to the Spam folder.
The spam folder is missing.
Whitelisting an intra-office domain name in an Exchange environment doesn't work.
I configured Cloudmark Desktop to move spam to my spam folder, but it's being moved to my Deleted Items folder instead.
Newsletters or other legitimate messages are being moved to my Junk E-Mail folder.
Newsletters or other legitimate messages are being moved to the spam folder.
I clicked the Block button, but the message wasn't moved to my spam folder.
How do I check for spam and phishing messages already in my Inbox?
The spam folder was not automatically created.
How do I report an accuracy problem?
My accuracy seems poor. How can I troubleshoot it?
Cloudmark Desktop is not automatically filtering my email.
Cloudmark Desktop takes too long to move spam to the spam folder.
Toolbar Issues
How do I customize the Cloudmark Desktop toolbar?
My Cloudmark Desktop toolbar buttons are grayed out. How do I enable them again?
The toolbar is frozen.
The toolbar doesn't appear.
General
I see a warning about leaving messages on the server.
I can't connect to the Cloudmark Service.
I'm behind a firewall. How do I configure Cloudmark Desktop?
I'm in Offline Mode with Exchange, and messages aren't being removed from my Inbox.
When Windows starts up, I see an "Unable to launch Cloudmark Desktop" error
How do I empty my spam folder?
How can I tell which email client I'm using?
How do I find my version number?
Spam messages stay in my POP Inbox if my Spam folder is in my IMAP account.
I minimized Cloudmark Desktop and now I can't restore it.
Outlook Express no longer prompts me for a password when I change identities.
When I click Statistics or My Rating, I see "Request failed."
Cloudmark Desktop for Thunderbird hangs when configured to use a proxy.
Cloudmark Desktop failed to load a list of folders to scan.
I still hear the "new email" bell or see the "new mail" icon.
Messages tagged with "Scanned by Cloudmark Desktop" are stuck in my inbox.
FAQ
FAQ: Can I cancel at any time?
FAQ: Does Cloudmark offer bulk or volume discounts?
FAQ: What are my payment options?
FAQ: How much does a subscription cost?
FAQ: What's the difference between trial mode and subscribed mode?
FAQ: How long is Cloudmark Desktop's free trial period?
FAQ: Can I use Cloudmark Desktop with Windows 98 or Windows NT?
FAQ: What email clients and Windows versions does Cloudmark Desktop support?
FAQ: How does Cloudmark Desktop know what is spam?
FAQ: How is my privacy protected?
FAQ: Why am I receiving so many notifications about undelivered messages?
FAQ: What are email-borne viruses?
FAQ: What is the Cloudmark Desktop Referral Program?
FAQ: What is phishing?
FAQ: How does my rating work? What is the Trust Evaluation System?
FAQ: What is the Auto-Unblock feature?
FAQ: What is spam? Should I block this newsletter I don't want anymore?
FAQ: Can I block messages sent from a specific email address?
FAQ: What's the difference between single-user and multi-user subscriptions?
FAQ: Should I Block messages with my own email address in the From field?