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Error log messages

The following table lists installation and operation error messages and possible causes. Make a note of the error messages and associated error codes you receive before contacting Cloudmark Technical Support (http://www.cloudmark.com/en/support/cloudmark-server-edition).

Table 2 Error log messages

Error Message

Possible Causes

An error occurred attempting to load the settings for the Cloudmark Server Edition at the computer name specified. Ensure that you have a connection to the server, the appropriate administrative privileges and that Cloudmark Server Edition is installed correctly on the server.

This error is likely caused either by a connection problem or by incorrect permissions. Verify that the computer you are on is on the same network as Cloudmark Server Edition and is able to access it. Verify that you have given a correct computer name to connect to. Verify that all permissions are set correctly, as specified in System requirements for CSE Server.

The Cloudmark Server Edition Administration Console failed to start the Cloudmark Server Edition service.

Refer to the knowledge base, for steps to resolve issues starting or stopping the service.

You must have administrative permissions on Cloudmark Server Edition in order to Start or Stop the Cloudmark Server Edition service.

Verify that all permissions are set correctly, as specified in System requirements for CSE Server.

The Cloudmark Server Edition service is in an unknown state. Check for additional status in the Services management console on the server.

Refer to the knowledge base, for steps to resolve issues starting or stopping the service.


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