Enabling troubleshooting event logs

Troubleshooting event logs help you determine the cause of problems you may encounter with CSE and is needed by Cloudmark when contacting technical support. The log file is written to:

Program Files\Cloudmark\Cloudmark Server Edition\log\cloudmark.log

To enable troubleshooting event logging

  1. Open the Server Configuration window.
  2. In the Troubleshooting area of the General tab, select “Enable troubleshooting log”.
  3. Optionally, select “Append Cloudmark headers to messages”.

This option provides more useful information with which Cloudmark can improve its accuracy.

  1. Click OK.

For more troubleshooting help, see the CSE support section.

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